Chivas customer service is generally considered to be quite good. The brand has received positive feedback for its responsive and helpful customer service team, which is often quick to address inquiries and resolve issues.

The reason for Chivas' strong customer service reputation can be attributed to several factors. Firstly, Chivas has invested in a dedicated customer service team that is well-trained and equipped to handle a wide range of inquiries. This includes everything from product information to after-sales support. According to a survey by J.D. Power, Chivas ranked highly in customer satisfaction for spirits brands, with a score of 827 out of 1,000, which is above the industry average. Additionally, Chivas has implemented various digital platforms, such as a customer service chatbot and an online help center, which provide immediate assistance and access to a wealth of information. This proactive approach to customer service has been well-received by consumers, as it demonstrates the brand's commitment to providing a seamless and convenient experience. Furthermore, Chivas has a strong social media presence, where it actively engages with customers and promptly addresses any concerns or feedback. This level of engagement not only helps in building brand loyalty but also ensures that customers feel valued and heard.