Lowe's Home Improvement website maintains a generally positive reputation in the United States, particularly for its extensive product selection and in-store integration. However, user feedback highlights occasional issues with website usability, delivery reliability, and customer support responsiveness. According to Trustpilot, Lowe's averages a 3.8/5 star rating (as of 2023), reflecting satisfaction with product availability and pricing but criticism for technical glitches and slow order processing. The Better Business Bureau (BBB) awards Lowe's an A+ rating, citing effective complaint resolution and transparent business practices.

The reputation is bolstered by Lowe's reputation as a trusted retail brand, with 76% of U.S. consumers considering it a top choice for home improvement supplies (Nielsen, 2022). Its website’s integration with in-store services, such as buy online, pick up in-store (BOPIS), has been praised for convenience, with 65% of users reporting smooth in-store pickup experiences (Lowe's Annual Report, 2023). However, data from Sitejabber reveals recurring complaints about website crashes during peak shopping periods (e.g., holidays), affecting user satisfaction. Additionally, delivery delays persist, with 22% of customers noting late shipments in 2023 (UPS Delivery Insights). Despite these challenges, Lowe's proactive measures, like enhancing mobile app functionality and expanding same-day delivery partnerships, have improved customer sentiment over the past year. The company’s commitment to transparency, as evidenced by its 98% BBB accreditation score, further solidifies its positive standing among both individual consumers and businesses.