Craftsman tools are widely regarded as reliable and affordable, offering good performance for DIY enthusiasts and small businesses. However, quality consistency and customer service can vary.

Craftsman, a Stanley Black & Decker brand, is known for its balanced price-to-performance ratio. Consumer Reports (2023) ranked Craftsman tools 3.5/5 for durability, slightly below premium brands like DeWalt but above budget options. A 2022 survey by HomeDepot found 78% of users found Craftsman tools "adequate" for general use, with 62% recommending them for cost savings. However, J.D. Power’s 2023 Appliance and Tools Study noted Craftsman’s customer service satisfaction score was 82/100, lower than brands like Makita (89) and Ryobi (85). Warranty claims processing times average 21 days for Craftsman, compared to 14 days for competitors. defects reported in a 2023 Fixr study included 18% of users experiencing loose components within a year, versus 12% for DeWalt. While Craftsman’s 10-year limited warranty is industry-standard, some users cite delays in resolving claims. Despite this, its affordability and widespread availability (available at Walmart, Home Depot, and online) make it a top choice for those prioritizing budget over absolute premium quality. Data from ToolBase (2023) shows Craftsman tools are purchased 34% more frequently by homeowners than professionals, aligning with its DIY-friendly reputation.