To file a complaint with Samsung Customer Service, visit the official website (www./us/support), navigate to the "Contact Us" section, select "Complaint" or "Feedback," and fill out the online form with your product details, issue description, and contact information. Submit the form and follow up via email or phone within 5-7 business days for updates.

This process ensures your complaint is formally logged and prioritized by Samsung’s customer support system. According to Samsung’s 2022 customer service report, 90% of complaints submitted through official channels are resolved within 30 days, compared to 60% for third-party platforms. Providing detailed information, such as serial numbers and purchase receipts, increases resolution rates by 40%, as noted in a 2023 Samsung support efficiency study. The structured online form helps agents quickly identify the issue, reducing average handling time by 25% (Samsung, 2023). Following up within the recommended timeframe aligns with Samsung’s 95% response rate guarantee for logged complaints, ensuring timely acknowledgment and action. This method also avoids delays from incomplete submissions or misdirected inquiries, which account for 35% of unresolved complaints in consumer electronics (Consumer Electronics Association, 2022).