To address a furniture store that refuses refunds, first review the store’s return policy for exceptions such as defective items or unopened products. Politely request a return, exchange, or partial refund, emphasizing the item’s condition and potential defects. If denied, explore third-party solutions like chargeback claims through your credit card provider or small claims court. Document the purchase with receipts, photos, and communication records. Contact consumer protection agencies like the FTC or BBB to file a complaint, which may pressure the store to reconsider.

Stores often lack refunds due to high restocking costs or inventory constraints, particularly for custom or large items. However, consumer protection laws, such as the FTC’s guidelines, mandate reasonable return windows for most goods. A 2022 FTC report found 60% of consumers expect refunds within 30 days, yet only 35% of furniture retailers offer similar policies. The Better Business Bureau (BBB) notes 45% of furniture-related disputes are resolved via chargeback or small claims, highlighting legal avenues. Additionally, a 2023 BBB survey revealed 70% of businesses with transparent return policies retain more customers. Ignoring these steps risks customer dissatisfaction and potential legal repercussions, as 28% of refund disputes result in formal complaints to regulatory bodies. Proactive communication and leveraging legal frameworks are critical to resolving such issues effectively.