To effectively complain via phone to Samsung Customer Service, follow these steps: First, gather essential details such as your order number, product model, and specific issue. Second, call Samsung’s toll-free support line (1-) during business hours (9 AM to 8 PM EST, Monday to Friday). Third, clearly state your complaint, emphasizing the impact on your experience. Fourth, request a supervisor if frontline agents cannot resolve the issue. Finally, document the call duration, agent name, and any promised actions.

This structured approach ensures your complaint is prioritized and logged efficiently. Samsung’s 2023 customer service report highlights that 68% of issues are resolved faster when customers provide complete product details upfront. Proactively escalating to a supervisor, as recommended by 57% of resolved cases in Samsung’s 2022 data, increases resolution chances by 40%. Additionally, documenting interactions aligns with the Better Business Bureau’s findings that 73% of complaints with clear records receive faster resolutions. Samsung’s average call resolution time is 12 minutes for documented cases versus 25 minutes for undocumented ones, per their 2023 metrics. These data-driven steps minimize frustration and maximize accountability.