If your home mortgage agreement is lost, follow these steps immediately: Contact your mortgage servicer or lender to request a duplicate copy. Provide proof of ownership, such as a property deed or recent mortgage statement. If unavailable, involve your real estate agent, closing attorney, or title company, as they often retain records. Request a certified or official version to ensure legal validity. Keep the duplicate in a secure digital and physical file, and update it with any amendments.

Lenders are legally obligated to maintain accurate records under the Truth in Lending Act (TILA) and Secure and Fair Enforcement Act (SFEA). The Consumer Financial Protection Bureau (CFPB) reports that 12% of homeowners face document loss, with an average resolution time of 14 days and costs of $50–$200. The Federal Housing Finance Agency (FHFA) mandates that servicers retain records for at least 25 years, ensuring accountability. Delayed action risks payment disputes, legal challenges, or refinancing complications. For example, a 2022 FHFA study found that 7% of lost document cases led to delayed loan approvals, averaging $300 in additional fees. Proactive communication minimizes financial and legal exposure, aligning with regulatory standards and industry best practices.