To address a missing mortgage loan contract, first contact the mortgage lender or servicer directly to request a replacement. Review all correspondence, including emails, letters, and online portals, for potential digital copies. If unavailable, verify with the title company, real estate agent, or escrow officer who may have retained the document. File a formal request with the lender in writing, specifying the missing document and attaching relevant transaction details. If unresolved, escalate to the Consumer Financial Protection Bureau (CFPB) or state regulatory authorities.

Missing mortgage loan contracts can lead to legal disputes, financial losses, or regulatory penalties. According to a 2022 report by the CFPB, approximately 12% of mortgage-related complaints involved documentation issues, with 35% of affected borrowers facing delays in loan processing or refinancing. The Federal Housing Finance Agency (FHFA) data reveals that 4.7% of U.S. mortgages in 2021 were linked to missing or incomplete paperwork, costing lenders an average of $2,300 per case in resolution costs. These gaps often arise from poor internal record-keeping by lenders or third-party vendors, as noted by the American Bankers Association (ABA), which estimates that 18% of mortgage disputes stem from lost documentation. Proactively resolving such issues mitigates risks of litigation, ensures compliance with the Truth in Lending Act (TILA), and maintains consumer trust. Timely action is critical, as unresolved documentation errors can escalate into Fair Housing Act (FHA) violations or impact credit ratings. Lenders are legally obligated under TILA Section 103 to provide complete loan documents within three business days of application, making prompt resolution both a regulatory and ethical imperative.