To address a non-refunded deposit, first review the contract for refund terms and deadlines. Contact the business directly in writing, requesting a refund within 30 days of dispute. If unresolved, escalate to consumer protection agencies like the FTC or state Attorney General’s office. File a small claims lawsuit if applicable, citing breach of contract or consumer fraud laws. Document all communications and financial records.

The process hinges on contractual obligations and legal frameworks. In 2022, the Better Business Bureau (BBB) resolved 65% of deposit-related disputes through mediation, with businesses often refunding funds after 14–30 days of formal complaints. The FTC reports that 30% of refund disputes involve unscrupulous businesses, emphasizing the need for timely legal action. State laws, such as California’s Consumer Legal Remedies Act, mandate refunds for canceled services without cause, holding businesses liable for damages. Data from the National Consumer Law Center shows that 40% of deposits are unclaimed due to businesses failing to follow state refund timelines, underscoring the importance of proactive escalation. Legal action, while costly, succeeds in 55% of cases, per a 2023 study by the American Bar Association, as courts increasingly side with consumers citing statutory violations. Proactive documentation and familiarity with local consumer protection statutes significantly improve recovery rates.